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Your Frequently Asked Question
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Q) What is the refund policy?
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A) Refunds are available under the following circumstances:
- Funds remaining in an HWIN account when the account is being closed; and
- Multiple payments deducted from an HWIN account for a single transaction.
Generators must submit their request for a refund signed by authorized person in writing to:
Environmental Monitoring and Reporting Branch, Area M
Ministry of the Environment and Climate Change
135 St. Clair Avenue West
Toronto, ON M4V 1P5
Or faxed to 416-235-5818
Please note that it may take approximately 6 weeks to issue a refund check. Cheques will be made payable to the registered company.
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