Frequently Asked Questions
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Your Frequently Asked Question
Q)  What is the refund policy?
A)  Refunds are available under the following circumstances:

- Funds remaining in an HWIN account when the account is being closed; and
- Multiple payments deducted from an HWIN account for a single transaction.

Generators must submit their request for a refund signed by authorized person in writing to:

Environmental Monitoring and Reporting Branch, Area M
Ministry of the Environment, Conservation and Parks
135 St. Clair Avenue West
Toronto, ON M4V 1P5

Or faxed to 416-235-5818

Please note that it may take approximately 6 weeks to issue a refund check. Cheques will be made payable to the registered company.


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Version Number: 4.3.4