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Your Frequently Asked Question
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Q) Missing manifests in HWIN
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A) Your manifest list may be incomplete for a number of reasons:
1. Your paper manifest may not yet have been received by the Ministry or entered into HWIN. If this is the case, your missing manifest can be expected to appear in your HWIN account within five weeks of receipt by the Ministry.
2. Your paper manifest was incomplete and therefore was not transferred into HWIN. If your missing manifest is over five weeks from when the Ministry would be expected to have received it, please contact the HWIN Helpdesk to ensure that this is not the reason behind your missing manifest and/or to submit a copy.
3. Data entry of paper manifests into HWIN occurs daily however, due to the cyclical volume of manifests received there is a delay before it appears in HWIN. Electronic manifests, which are created directly in HWIN by the generator or carrier, appear immediately.
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