Frequently Asked Questions
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Your Frequently Asked Question
Q)  Is my prepaid account automatically debited by HWIN when a manifest transaction is logged in the system?
A)  Yes. If you have enough money in your prepaid account, your manifest and tonnage fees will be automatically deducted from your prepaid account when a manifest transaction is entered. Your manifest transactions will be paid in the order they were entered into the system - from oldest to newest. If your prepaid account balance cannot cover the fees you have incurred, they will be listed in the "Payments Pending" section of your My HWIN page.


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Version Number: 4.3.4